Behind the scenes in my practice!

Episode 13:

This episode is less structured and more like a voice note to a friend. So if you’re up for some real talk and gentle reflection, you’re in the right place.

In this episode, I open up about the many moving parts happening in the background of running my clinics. Even when things look calm from the outside, there’s a lot going on underneath, and I thought it was time to share some of that with you.

Here’s what I unpacked:

• Why I’m gently stepping back into professional development and what I’m choosing with more intention
• Handing over day-to-day clinic management (after 19 years!) and all the quirks that come with delegating
• The emotional and logistical weight of reviewing clinic fees across multiple funding models and states
• Creating more meaningful and honest check-ins with my team (beyond ticking boxes)
• Navigating the recent Australian privacy law changes and what they mean for practice owners
• Introducing AI support for note writing and how we’re supporting our team through that change
• Website tweaks, a new referral triage process, and my new favourite ritual: Money Monday

Some reflections I want to share:

• You don’t need to have it all figured out—just keep moving in the direction that feels right
• Delegating can feel weird and vulnerable, but it’s essential for sustainable leadership
• Doing those small, nagging tasks can clear your head and make a big difference
• The concept of “The Third Space” has been a game changer for me, taking a moment to reset between tasks instead of sprinting from one thing to the next

If you’re feeling the weight of running a practice, I hope this episode reminds you that you’re not alone. There’s a lot going on for all of us, but there’s also a lot of heart, growth, and humour in the process.

Thanks so much for being here. If you’re inside our Connection membership, don’t forget to check out the Booster Shot mini-course on privacy compliance. And if you’re curious about joining us, you can learn more at theconnectionco.com.au.

Breathe, delegate something, and I’ll go book that conference ticket.