The One-Pager That Keeps Your Practice Values Off the Paper and In the Room

Episode 17:

One of my all-time favourite topics -and no, not just because I like a good list of words on a wall (although I do love a good font). In this episode, I’m diving deep into the heart and soul of practice values – how to pick them, but also how to actually use them. Whether you’re creating your values from scratch or dusting them off for a refresh, I’ll walk you through what’s worked in my own practice, what hasn’t, and how you can truly bring those words to life in your team.

Here’s what I cover:

• Why it’s totally okay to choose your practice values yourself
• A simple process for involving your team without handing them a blank page
• How to choose meaningful values (and not just what you think you should choose)
• What to do if your values no longer feel right (spoiler: it’s fine to change them!)
• How to define your values with real, everyday language
• The game-changing “one-pager” tool I use for each value
• Examples of behaviours that do and don’t reflect a core value like adaptability
• 4 practical ways to keep values alive in your practice: in interviews, onboarding, monthly awards, and performance reviews
• The power of storytelling in building a culture with heart

My big takeaways?

Practice values aren’t just for posters or websites – they’re for real life. They’re your practice’s compass. But they only work when they’re felt, shared, and lived every day. When you define them clearly and embed them into your systems (even the little ones), they stop being buzzwords and start becoming a guiding light.

And remember: values can evolve. If yours need a tweak or even a full refresh, that’s not a failure – that’s growth.

Thanks for listening.

I hope this episode helped you reconnect with the purpose and heart behind your business. If you know another practice owner who might be wrestling with this stuff too, feel free to send it their way. And as always, if you want more support, ideas, and good company—come join us at theconnectionco.com.au. I’d love to welcome you there.